Frequenty Asked Questions

What is 5X and what capabilities does it offer?

5X is an all-in-one data platform that integrates data ingestion, warehousing, modeling, orchestration, and business intelligence (BI) capabilities. It provides a comprehensive solution for managing your entire data stack.

How many data connectors does 5X support?

5X supports over 600 pre-built data connectors and can also create custom connectors for specific needs.

How does 5X handle data warehousing?

5X can provision data warehouses like Snowflake for clients who don't have an existing warehouse. It also supports integration with existing warehouses like BigQuery and Snowflake.

Can 5X integrate with existing data warehouses and BI tools?

Yes, 5X can work with your existing data warehouse and integrate with popular BI tools like Tableau or Power BI. It also offers its own BI layer based on Apache Superset.

What kind of data transformations?

5X supports complex data transformations using SQL, dbt and Python scripts.

How does 5X ensure data security and compliance?

5X is SOC 2 Type 2 and on our way to becoming GDPR compliant. It offers field-level hashing for sensitive data, and can implement data masking through SQL queries or custom scripts.

What is 5X's pricing model?

5X uses a consumption-based pricing model with no platform fees or long-term commitments. Costs are based on data volume, compute usage, and number of BI users.

What is the 48-hour jumpstart program?

The 48-hour jumpstart is a free program where 5X builds out a specific use case for a client within 48 hours, demonstrating the platform's capabilities with the client's own data.

How does 5X handle data residency requirements?

5X uses client's warehouse for data storage, allowing clients to choose their data residency location to meet specific regulatory requirements.

Does 5X offer role-based access control and row-level security?

Yes, 5X provides both role-based access control and row-level security options, allowing fine-grained control over data access for different users or customers.

How does 5X's ingestion process work (initial load vs. incremental updates)?

5X performs a full data transfer on the first connection, then uses incremental updates for subsequent syncs, capturing only new or changed data.

What support and consulting services does 5X offer?

5X provides support across multiple time zones and offers consultancy services with a team of data engineers.

How can users monitor usage and costs on the platform?

The platform provides a detailed utilization page showing month-to-date spend, end-of-month forecasts, credit summaries, and breakdowns across different operations. Users can view historical data and download invoices.

Can 5X's BI capabilities be embedded into other products?

Yes, 5X's BI capabilities can be embedded into your product with role-based access control, allowing you to create customer-facing dashboards and reports.

How does 5X compare to managing multiple open-source tools?

5X aims to simplify data operations by providing an integrated platform, potentially reducing the need for multiple tools and the associated management overhead.

Can 5X help with cloud migration or multi-cloud setups?

While primarily using AWS, 5X is working on supporting multiple cloud providers and can potentially assist with cloud migration strategies.